FAQ
1.Shipping Policy
Q1: Shipping Cost & Default Logistics Method
A: Shipping fees are calculated according to each logistics carrier’s billing standard for different countries and regions. Air freight is the default shipping solution for low-weight consignments. Air delivery takes 7–15 days after dispatch, with exact transit time varying by destination. Possible delays are caused by weekend delivery suspensions, customs clearance procedures and bad weather. If the displayed shipping cost shows USD 9999 for a country, small-batch shipments are unavailable there. Please contact customer service to confirm local shipping rules and minimum order weight limits.

Q2: Customer-Appointed Logistics SupportCustomer-Appointed Logistics Support
A: We accept customers’ designated logistics companies. Our team will coordinate fully to deliver goods to your assigned receiving address.

Q3: Difference in Shipping Charges Across Countries
A: Freight rates vary between regions due to multiple factors: distance from China, bilateral trade policies and available flight routes.

Q4: Same Freight for 1kg and 10kg Orders
A: Our freight is calculated based on the volumetric weight standard for 10kg cargo. All orders have a 10kg minimum order quantity, so the shipping fee remains identical for orders below or equal to 10kg.

2. Delivery Time & Packaging Information
3. Product Ingredients, Taste & Quality
4. Sample Service & MOQ (Minimum Order Quantity)
5. Payment Terms
6. Certifications & Test Reports
7. After-sales, Damage & Return Policy (Official Standard)
8. Customization & Wholesale Cooperation
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